Disclaimer/ Terms & Conditions
CSW Coatings products are warranted to be free from defects in material and workmanship, and conform to CSW Coatings quality control standards. The purchaser shall rely upon their own information to determine the suitability of the product for its intended use. The purchaser assumes all risk, loss, damage, expense and liability of whatsoever kind or nature resulting from their use of the product. CSW Coatings shall not be liable to the purchaser or any other party whether directly or indirectly for any injury, loss or damage of whatsoever kind or whatsoever nature directly or indirectly resulting from use of the product. CSW Coatings sole responsibility shall be to replace that portion of the product which proves to be defective. Any warranty claim must be made to CSW Coatings in writing within seven (7) days from the date of purchase. This warranty applies only if the product was properly used and applied by a suitably qualified tradesperson AND all application and use instructions were adhered to AND provided the product was properly stored prior to use.
Any advice given is of a general nature only and is not to be taken as professional or trade advice. Customers should at all times defer to and obtain professional or trade advice of their own and from a suitably qualified professional or trade-person. CSW Coatings will not be responsible or liable for damages, claims or in any other way for any advice given herein. The customer acknowledges that they must always rely upon professional or trade advice when using or applying CSW Coatings products.
Refunds / Exchanges:
CSW Coatings do not offer refunds/returns for change of mind, incorrect choice, tinted products etc.
Returns are at the sole and absolute discretion of CSW Coatings. If a return is agreed to, return any UNOPENED containers of product to us strictly within seven (7) days of the purchase date.
Retain your receipt and tracking information and contact CSW Coatings. Following delivery of the product and inspection of the returned goods we will issue a full refund less a 25% restock fee covering material testing, handling, payment processing.
Buyer is responsible for return postage costs.
Returned products are not entitled to reimbursement of any cumulative discounts.
Default method for delivery is “Authority To Leave”. If CSW Coatings are instructed or dependent on courier used “Signature On Delivery” may be required. If no one is present to sign for goods on arrival, an attempted delivery may be made or alternatively the package may be rerouted to the nearest depot to be collected at the recipient’s convenience. There may be a re-delivery fee charged to the recipient if a re-delivery attempt is made.
If you anticipate that no one will be present to sign for goods, consider arranging delivery to a business or other address.
There is no despatch or delivery on Public Holidays, Saturdays and Sundays. Shipping times may vary during the holiday season, Christmas and Easter.
Deliveries to remote locations may incur extra delivery delays.
CSW Coatings are unable to deliver to PO Boxes.
All Products listed within CSW Coatings online shop will be shipped from either CSW Coatings or our supplier’s warehouse.
Dependent on stock levels, we aim to dispatch the following business day of receiving an order. In certain circumstances, please allow up to two additional working days. Day of order is not inclusive of estimated delivery times.
Any delivery date or time specified by CSW Coatings is a best estimate only and CSW Coatings will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. CSW Coatings are unable to accept responsibility for delays on the part of courier services and shipping companies.
Shipping times can vary due to a number of factors. If a delivery is late, the Purchaser must inform CSW Coatings customer service department as soon as possible. CSW Coatings shall then contact its authorised carrier to initiate an enquiry. Enquiries may take some time but we aim to resolve all delivery problems within one (1) week from the day of the complaint.
CSW Coatings utilizes complex formulas to determine the most cost effective means of calculating shipping costs. Calculation of freight costs is automatically carried out by our software via our checkout.
Ownership and Risk:
Upon delivery at customer’s specified address, ownership and risk of damage is transferred to the customer.
Lifespan as indicated may be achieved in many applications though application method, cleaning methods, substrate type, weather – exposure to elements and traffic will affect wear. The use of solvents, acids and alkalis will seriously reduce a sealers lifespan.
All coverage rates stated are theoretical and can vary dramatically depending on the porosity of the substrate.
Containers / Labels:
Product images are for illustration purposes as labels/containers may differ from actual product. For further info please see: Generic Label
Colours may vary from how they appear on our website and should be used as a guide only.
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